If you have a patient that cannot be teleported with Scott, what does Epic do?

• A. Publishes instructions for building the master patient
• B. Publishes instructions for building the master patient model remotely
• C. Creates a temporary placeholder in Epic
• D. Moves the patient to a quarantined state

Answer: (A)

Master patient indexing is used to unify patient identities across the Epic system. When an automatic identity resolution step fails—like trying to link or “teleport” a patient record with Scott—the system follows a defined process to establish a single, canonical master patient. Epic publishes instructions for building that master patient, guiding staff to collect consistent demographics, identifiers, and links to any existing records so all encounters and data can be anchored to one patient record. This preserves data integrity, supports accurate longitudinal care, and enables reliable data exchange across facilities.

The other options don’t fit how Epic typically handles unresolved identity: creating a temporary placeholder would risk data integrity, quarantining the patient would block access to the record, and deploying a remote master-patient model implies a predictive or automated model rather than a concrete master record used for identity resolution.