In a self-pay follow-up setup, what value should you enter in the days to shift all patient dates prompt?

• A. -30
• B. 30
• C. 0
• D. -60

Answer: (A)

Shifting when reminders go out is about the timing offset for prompts. A negative value moves all prompts earlier, while a positive value would push them later. For self-pay follow-up, you want to reach patients sooner to collect balances, so moving the prompts up by 30 days makes reminders occur earlier in the cycle. Entering -30 thus triggers reminders 30 days earlier than the standard schedule, increasing the chance of payment before accounts become more delinquent. Keeping it at zero would leave the current timing unchanged; a positive value delays follow-up; a larger negative value like -60 would start prompts even earlier, which may be too aggressive.